Frequently Asked Questions
CONTACT US
How can I get help with style or sizing questions?
You can reach out to our customer support team for guidance if you have questions about fit, style, or anything else related to your order. Visit celesterow.com to submit your inquiry or use the live chat option on the site for immediate help.
PAYMENT METHODS
What forms of payment do you accept?
We accept all major credit cards, digital wallets, and approved third‑party payment options at checkout.
What is a CVC/CVV and where is it located?
This is the security code on your card used for verification. On most cards it’s on the back; on some it’s on the front.
INTERNATIONAL PAYMENTS & DELIVERY
How long does it take to receive a refund after returning an item?
Once an item is received at our processing centre, refunds are issued back to the original payment method. The time until the refund appears in your account can vary by provider.
Do you ship internationally?
Yes. We offer delivery to a number of countries and regions around the world. For a list of available destinations and currency options, please check the flag selector on the website or visit celesterow.com.
SHIPPING & HANDLING
Do I need to be present to accept my shipment?
No, most deliveries do not require a signature unless otherwise specified.
Can you ship to a mailbox or freight forwarding service?
We do not currently support delivery to P.O. Boxes or freight forwarding addresses.
RETURNS & EXCHANGES
What is your return policy?
You may return eligible products within the allowed return period as stated on your order receipt. Items must be in original condition with tags attached. Final sale items cannot be returned or exchanged. Visit celesterow.com to start a return.
Can sale items be returned?
Some sale items may be returnable, but items marked as final sale are not eligible for return or credit.
How do I return something I bought online?
You can submit a return through our online return portal at celesterow.com. After your request is received, you will be sent a return label and instructions.
ORDER INFORMATION
How can I check my order status?
Log in to your account at celesterow.com and view your order history. You can check status and tracking details there.
Can I change or cancel an order after it’s placed?
Once your order is submitted, changes or cancellations are usually not possible as processing begins immediately.
PROMOTIONS & DISCOUNTS
Where do I enter a promo code?
Promotional codes can be added during checkout in the designated field before payment is completed.
Do you offer price adjustments?
We provide price adjustments in certain cases. Adjusted items may be treated as final sale and may not be eligible for a return.
ACCOUNT INFORMATION
Why should I create an account?
An account makes checkout faster, allows you to save preferences, view past purchases, and manage your wishlist.
Can I place an order without registering?
Yes, guest checkout is available at celesterow.com.
REPAIRS
What if I have a product issue?
If you believe an item has a manufacturing defect, please refer to the repairs policy at celesterow.com for details on how we can assist.
GIFTS
Can I include a gift message or gift wrap?
At this time gift messages and gift wrapping are not offered.
Can I send an order as a gift without pricing included?
Yes. Receipts shipped with packages do not display prices.
COMMUNICATION
How do I subscribe to newsletters?
You can sign up for email newsletters by entering your address in the subscription area on the homepage.
How can I unsubscribe from marketing emails or messages?
Follow the unsubscribe link in the communication you received or manage preferences through your account settings.
How can I sign up for text notifications?
Text alerts can be enabled during checkout or via your account, with messaging consent required.
SUSTAINABILITY
Where can I find information on sustainable products and practices?
Visit celesterow.com for details on eco‑friendly materials and responsible manufacturing practices.
Are any products treated with restricted chemical finishes?
We confirm that none of our styles contain PFAS or similar restricted finishes.